FAQ
Q. Are the Ugg Boots authentics,100% originals packaged?
A. Yes,our ugg boots here are authentic quality and 100% originals package. All the boots are just directly stocked from container abroad like orders cooperated for wal-mart and so on. So there are various styles and enough sizes that you may have interest. And due to certain stocks from our own factory and non tax fees home and abroad,we develop our business enlarging cooperation broadly via sample offering and free shipping here, that is why the prices shown are so cheap. Just come on and catch a chance to enforce our development here.
Q. Are your items all authentic?
A. Again, We buy overstocks, closeouts, overruns from overseas factories and authorized dealers that say and give us legal invoices that all goods are authentic, however for legal reasons we must say that some goods can and are factory variants. Only by this,you can enjoy the perfect UGG boots,making more profit but nice discount price and enjoying free shipping for the shoes you likes like UGG Ultra Short etc.
Q. Do dropshipping,do not you?
A. Yes, dropshipping is welcome here, please just make sure that you give us the right shipping information.
Q. Do you do Boots wholesales business?
A. Yes, welcome wholesales business, please contact us for further details if you want wholesale business.
Q. How long does it take to ship orders door to door?
A. Here we arrange order package and ship it out within 48 hours after your payment cleared, and it will take about one week to get the address you offered.
Q. Is your site secure?
A. Yes all orders are processed thru paypal 100 percent secured "http" servers , all other info is safe and we never share other info with any other parties. Also smoothly via hacker safe .etc.
Q. How long does it take me to get my order once I place it?
A. Orders are processed daily. Your order will be processed by our warehouse or suppliers and you can expect your order to be delivered within 6-8business days. Sometimes there would be a little delays due to huge demands, holidays, slow customs processing, but your order will be delivered finally.
Q. We were charged on our credit card but status shows not shipped yet?
A. Sometimes the tracking info would be delayed to update, especially during the holidays, during these times you may get your goods before we can update that you have in fact been shipped.
Q. How much is shipping to my country?
A. All the items on our website are free shipping,you don't need to pay for extra fees except the product price.
Q. Why are you items so cheap compared to other sites , are you guys legit?
A. We and our buyers buy overstocks & overruns from the same factories that make for famous companys and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value. Most import,we have our own Ugg boots factory,your request designed Ugg boots are able to manufacture here regarding quantity,and price here are more reasonble than others based at better quality than others else. So welcome to have an sample order.
Q. We got our tracking number two days ago but our order is not showing up in usps or ems tracking system?
A. Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system. Or tracking systems maybe delayed due to certain factors in usps or ems tracking system.
Q. I sent you an e-mail 3 days ago, how come, I have no response?
A. We try to reply to e-mails within 24 hours. If you have not received a response from us, your e-mail may have not been received or blocked the emails from us, in order not to waste your time, please add our email to your list after you place the order.
We receive many customers e-mails every day and try to respond to them all, but sometimes your e-mail may get accidentally deleted by our SPAM blocking. Please e-mail us again if you have not received an reply within 1 days except weekends allow for 2days.
Q. How to enjoy your policy and discount?
A. We accept returns or exchanges on condition that shoe damages. You must contact us within 24hours after receive your goods, if damaged, we need a digital picture within 48 hours after received goods, then we will review and if claim is legitimate will give return authorization number, and you have to return your item within 5 days after contacting us. The returned product must be in unused condition and sent back in the same condition as it was sent to you.
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